SecureBoxOffice values your business and your loyalty. We are here to ensure that your ticket buying experience is the best it can possibly be, which is why we offer a 100% Buyer Guarantee. We offer excellent customer service via chat or phone to help answer any questions you may have while purchasing your tickets. From beginning to end, we protect your transactions from fraud by using the industry's largest ticket inventory, by using an SSL secure website, and by utilizing McAfee to ensure that all transactions are safe and secure.
Your Tickets Will Arrive In Time For Your Event
Most orders are shipped within three business days from when your order is received. Tickets may not always be available for immediate delivery, particularly when the tickets have been purchased far in advance of the event date. We will ship your tickets as soon as they are available. If you have any questions about your order, please contact us directly via live chat or by calling us at 1-877-582-9297.
Get The Tickets You Ordered Or Get A Free Upgrade
SecureBoxOffice guarantees that if you do not receive the exact tickets you ordered, you will receive tickets that are comparable, or better than the ones you purchased. If replacement tickets are issued, they will be of equal or greater value than the tickets originally requested.
Your Tickets Will Be Valid and Authentic
Unless otherwise noted as part of the ticket description, any tickets purchased from SecureBoxOffice are guaranteed to be authentic tickets, and valid for entry to the event. If you are denied admission by the venue, SecureBoxOffice will investigate the incident and will provide compensation if we find that the mistake was made by us.
Our Compensation Policy
If an event is permanently canceled, SecureBoxOffice will coordinate with the selling broker to provide you with a full compensation of the ticket price, including any service fees. The compensation will not include shipping fees if your tickets have already been shipped. If an event is postponed, your tickets will still be valid for the new event date and no compensation will be issued.